What is Timely Care?

Timely Care is a new 24/7 mental telehealth service is available to all Hartnell students -- FOR FREE.

You will be able to talk to a licensed provider from your smartphone or any web-enabled device within minutes. Licensed providers are available to offer mental health support via phone or secure video chats.

How to Download the App:

1. Download the 'TimelyCare' app for Android or Apple to access your services.
2. Enter your Hartnell College Student Email (@student.hartnell.edu).
3. Login with your Student ID and PAWS password.
4. Submit your medical information.
5. Access instant services. 
     - To request on-demand and scheduled visits, go to "Get Care" and choose from the following options:
                            - Talk now
                            - Counseling
                            - Health Coaching

Though Timely Care and Hartnell College does its best to ensure your privacy, please make sure you are in a private and quiet location when speaking with a counselor. If you are experiencing a psychiatric emergency, please call 911 immediately. 

Free services NOW AVAILABLE through TimelyCare:

  • TALKNOW:  24/7, on demand access to a mental health professional to talk about anything at any time.
  • Scheduled counseling: scheduled options to speak to a licensed counselor (up to 12 visits per academic year).
  • Health coaching: Access to a nutritional specialist to help students adopt healthier lifestyle behaviors related to sleep issues, weight management, and more. 
  • Psychiatry: Services provided by referral, ask your counselor about this process.
  • Basic Needs: Access to low or reduced-cost community resources that provide food and housing assistance, transportation, help paying bills, legal services, and more.
  • Video sessions: Go to 'Explore' and services will instantly pop up. If one interests you, simply click on it and a video will begin playing for you to follow at your convenience. 


The following options are available if you come across any questions or concerns:

Additional Resources:


Students under the age of 18 will need parental consent to access services.

Note: If you do not wish to include your parents, please refer to our "Additional Resources" above for further options.

If you are experiencing a psychiatric emergency, please call 911 immediately.

Watch these two YouTube videos for more information:

Introduction to TimelyCare  (2:11)

How to use the TimelyCare app  (1:31)

For Login support submit an IT Request in the Campus Services Portal.